We thank you for reading our privacy policy regarding the website www.grandscrus.eu, as well as any other website (hereinafter referred to as the “Site”) managed by SRL Yval, trading under the commercial name “Grands Crus”, registered with the Banque Carrefour des Entreprises under number 0841.531.715, with its registered office located at Place Stéphanie 12, 1050 Brussels, hereinafter referred to as “Grands Crus” or “we”.

This privacy statement outlines the information that Grands Crus collects on the Site and/or the information gathered when placing an order or making a reservation in person, as well as how Grands Crus  uses this data. This policy is part of our general terms and conditions and applies to all users of the Site, whether they confirm an order or not.

Generalities
Grands Crus understands the concerns of users regarding privacy. This is why we systematically process all personal data in the strictest compliance with this privacy policy and the Belgian law on privacy protection[1]. Through this privacy statement, Grands Crus also complies with European Regulation 2016/679 of April 27, 2016, on the protection of personal data. The data controller of your personal data is SRL Yval.

2. What personal data do we collect?
The personal data collected by Grands Crus is relevant, non-superfluous, and related to the purposes for which we collect it.
When you browse the Site, we collect the following data:

• The Internet Protocol (IP) address of your computer,

• The IP address of your Internet service provider,

• The date and time of your access to the site,

• The internet address of the website from which you obtained a direct link to this website,

• The operating system you are using,

• The parts of the website you visit, the pages of the website,

• The information you have viewed as well as the material you have sent or downloaded on our website

When you use the Site to place an order or submit a question, complaint, or other, the following data may be collected:

• Your name, first name, and email address,

• Your date of birth,

• Your address and phone number,

• Your login and password,

• Your payment information.

We may obtain your data through a friend or via an interview both in our offices and outside them (at a fair, exhibition, etc.). In this case, we collect the following data:

• Your name, first name, and email address.

3. Why do we collect personal data and how do we use it?
We collect and process personal data exclusively for specific and lawful purposes.
Therefore, we process personal data for the processing of registrations, for marketing purposes, for customer relationship management, for monitoring and organizing our modules/courses, and for statistical purposes:

• Order, reservation, and billing management: we process personal data to fulfill any contract and provide the requested service;

• Order and reservation tracking and organization: it is necessary for us to use your data to keep you informed of any changes that may affect your reservation and/or your order;

• Advisory mission: to inform you about other products and/or services of Grands Crus and its affiliated companies;

• Statistical purposes: we process personal data to improve our website and our service offerings. For example, we include personal data in anonymous statistics, which in no way allow the identification of specific individuals. We invoke our legitimate interest for this purpose, namely the ability to continuously improve the quality of our service;

• Marketing purposes: we may use your email address and/or postal address to send you newsletters, promotions, and offers, but only if you have given us your express prior authorization.

If we obtain your email address through a third party, we will send you a single email, and you can then expressly choose to give your authorization for more information.
You are never required to provide us with your personal data, but you understand that some services may not be feasible if we cannot process your personal data.
We may also ask you at any time to provide us with additional information, such as category preferences, age, and special dates like birthdays, for profiling and marketing purposes. Providing this information is entirely voluntary. We may occasionally ask you for feedback on the use or services of our website to continue developing and improving our website.
We may use your communications for training and quality control purposes.

4. Emails and marketing communications
We understand that no one wants an inbox flooded with unwanted emails. That’s why we will only send you emails to keep you informed about your registration or to notify you of significant changes to our general terms or privacy statement.
If you have subscribed to our newsletters, you will receive the newsletter and marketing communications via email.
You can withdraw your authorization at any time, without justification and free of charge. To do so, simply send us an email to notify us of your withdrawal of authorization at info@grandscrus.eu

5. Confidentiality and security
Grands Crus makes every effort to secure the personal data collected.
Grands Crus uses a secure encrypted internet connection to protect your payment when you make orders and/or reservations online. This connection encrypts and protects the data you send us via the internet. The padlock icon at the top of your browser indicates that this connection is active. Click on this icon to get information about the registration of the digital certificate.
You will also notice that the URL at the top of your browser starts with “https” instead of “http”. This means that the secure mode is activated.
Grands Crus cannot be held responsible for any direct or indirect damage resulting from the erroneous or abusive use of personal data by a third party.
Grands Crus also ensures that its employees have access to personal data only when necessary for the performance of their tasks or to provide the service.

6. Transmission to third parties
We only provide information to third parties if it is necessary for the performance of the services you have requested. They may only use this information within the framework of executing an agreement between you and us or to respond to a specific request. They do not have the right to use this data for other purposes unless you have given them your express written authorization.
To process your request and ensure service delivery, we may possibly transmit relevant personal information to third parties with whom we collaborate. In addition to your name, address, and email address, we also provide your phone number to our staff so they can inform you of any potential changes or contact you to provide any useful/requested information.
To prevent fraud, we may not only send your information to banking and credit card service providers but also to official authorities. The information remains secure when we transmit it for fraud prevention purposes.
Grands Crus will never sell your data to third parties for marketing/commercial purposes.
The complete or partial reorganization or transfer of Grands Crus activities, involving the reorganization, transfer, or cessation of Grands Crus business activities, or the bankruptcy of Grands Crus may mean that your data will be transmitted to new entities or third parties that partially or entirely take over Grands Crus business activities. Similarly, your data may be transmitted to companies affiliated with Grands Crus.

7. Cookies and web beacons
To ensure that the Site is well-managed and to facilitate navigation, Grands Crus – or Grands Crus service providers – may use cookies (small text files stored in the user’s browser) or web beacons (electronic images that allow counting the number of users who visit a certain page and access certain cookies) to collect aggregated data. Grands Crus may use these tools to detect various data in its systems and categorize users based on several criteria, such as IP address, domain, browser type, and pages visited. This information is used to analyze the number of users in different sections of the website and to ensure that the website serves as a useful and effective source of information.
Neither Grands Crus’s cookies nor web beacons collect personal data such as your name or email address. Moreover, most browsers offer the option to disable cookies. In some cases, the Site may not function, and/or users may be denied access to certain parts of the website if their browser is set to disable cookies.

8. Cookie policy Grands Crus collects cookies to improve the user experience (e.g., to remember a language choice, etc.) and to collect online statistics regarding Site users.
Cookies generally ensure easier and faster interaction between you and our website. Additionally, they help you navigate between different parts of a website. Cookies can also be used to make the content of a website or the advertising on the site more relevant to you or to adapt the website to your preferences and needs.

​

More specifically, we collect several types of cookies:

  a. Essential Cookies
   These cookies are required to enable the visit to the Site and the use of certain parts. These cookies, for example, allow you to navigate between different parts of the sites, fill out forms, make reservations, place orders, and retain the contents of your shopping cart. If you refuse these cookies, certain parts of the site will not work or will not function optimally.

  b. Functional Cookies
   These cookies are intended to facilitate the operation of the Site, make its use more pleasant for the visitor, and provide a more personalized browsing experience. For example, these are the cookies that remember your language choice.

  c. Performance Cookies
   We use performance cookies to collect information about how visitors use the Website, with the aim of improving its content, better adapting it to visitors' wishes, and increasing its usability. For example, there is a cookie that counts the number of unique visitors and another that analyzes which pages are the most popular.

  d. Third-Party Cookies
   The Site may include third-party elements, such as video services, social media buttons, or advertisements. It may also offer the ability to share some of the published content through social networking sites. This functionality is based on cookies issued and managed by the publisher of the respective social network.

The table below includes a list of the cookies we use and what information they store.

Session Cookie
Purpose of this cookie: saves session information
Lifetime: until the browser is closed.

Tracking Cookie
Purpose of this cookie: tracks visitors
Lifetime: N/A

Google Tag Cookie
Purpose of this cookie: allows code updates
Lifetime: until the browser is closed.

Facebook Cookie
Purpose of this cookie: allows the user to share information
Lifetime: 1 year

New Relic Cookie
Purpose of this cookie: tracks server performance
Lifetime: N/A

Google Analytics (*)
Purpose of this cookie: measures the effectiveness of marketing campaigns
Lifetime: 2 years

e. Cookie Management
You can configure your browser to receive a message indicating that a cookie is being placed or to refuse the collection of cookies.
We do not use any cookies aimed at personally identifying you or recording personal data without your knowledge. However, if you wish to limit, block, or delete the installation of cookies on your computer or mobile device, you can do so through your browser settings. Use your browser's HELP function to find out how.

9. Other Sites
The website may include links to other sites or internet sources. When you click on one of these links, you are directed to another site or internet source that may deliberately collect information about you through cookies or other technologies. Grands Crus assumes no responsibility and has no control over these other sites or internet sources, nor over the collection, use, and dissemination of your personal data by them. You should review the privacy policy of these other sites and internet sources to understand how they collect and use your information.

10. Data Retention Period
Grands Crus will not retain your personal data for longer than is reasonably necessary for the purposes mentioned in this privacy statement. We will store your personal data longer if required by law. Grands Crus may delete most of your personal data two years after your order is placed. We use this two-year period for administrative reasons and to handle any potential questions or complaints regarding your order, whether from you or third parties. We store personal data that we use for reporting, analysis, and fraud prevention for up to 20 years after your last order. We are unable to remove your personal data that is present in backups. However, when we perform a backup restoration, we will promptly delete the personal data. We do not retain any credit card or bank card data.

11. Your Rights
You can exercise the following rights by contacting us by mail, provided you include a copy of your ID card. All requests will be processed within the legal timeframe and are free of charge, except for unfounded or excessive requests, which may be charged or refused.

• Right of Access and Rectification
  You have the right to obtain free access to your personal data and to correct any incorrect data.

• Right to Erasure and Restriction
  You also have the right to instruct us to delete your personal data. By doing so, you acknowledge that certain services may no longer be available if we delete your personal data. You may also ask us to limit the processing of your personal data.

• Right to Object
  You have the right to object to the use of your personal data at any time. To do so, you must provide serious and legitimate reasons. You can also expressly oppose the processing of your personal data for direct marketing purposes. In this case, you do not need to provide any justification.

• Right to Data Portability
  You have the right to obtain the personal data we process in a structured, commonly used, and machine-readable format. You also have the right to have this data transferred to another data controller.

• Right to Lodge a Complaint
  You also have the right to file a complaint with the Data Protection Authority:
  Rue de la Presse, 35 - 1000 Brussels
  Tel.: 02/274.48.00 - Fax: 02/274.48.35
  Email: contact@apd-gba.be
  If you suffer damage as a result of the processing of your personal data, you can bring an action for damages before a court.

Please contact us for any further questions regarding our privacy policy.

[1] Law of December 8, 1992, on the protection of privacy with regard to the processing of personal data, as amended by the law of December 11, 1998.